Refund policy

At Flero, we want you to love your purchase. If you’re not satisfied, here’s how our policy works:

Exchange & Return Window
– You can request an exchange within 3 days of receiving your order.
– Item must be unused, undamaged, and in its original packaging.

How to Request an Exchange
– Contact us on WhatsApp (+92 339 3537675) or email with your order number and photos of the product.
– Once approved, we’ll share instructions for sending the item back.

Shipping Costs
– Return shipping cost is borne by the customer unless the product is defective or wrong item was delivered.
– If the product is defective or incorrect, Flero will cover the return shipping and send a replacement free of cost.

Refunds
– Refunds are only processed to original payment method for prepaid orders. For COD orders, we offer exchange or store credit.
– Sale items are eligible for exchange only, not refund.

Damaged or Wrong Item
– Inspect your order upon delivery. If the item is damaged or incorrect, contact us within 24 hours with unboxing photos/video.